Osiptel: more than 2.1 million contracts for fixed and mobile services used short contracts

The Supervisory Agency for Private Investment in Telecommunications (Osiptel) reported that the four main operating companies in the market issued more than 2.1 million short contracts for the provision of fixed and mobile services in September alone. 98% of the total contracts made were during that month.

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Operating companies issued more than 12 million short contracts to provide services such as landline, mobile, pay TV, Internet are provided individually or through duos or trios since their mandatory use began in April of this year. In this way, more and more users have accessed simple, clear and concentrated information on their fixed and mobile services together with an information booklet on their main rights as users.

Mandatory short contracts

Osiptel reported that subscribers who do not receive a short contract Before the acquisition of their service, they have the right to initiate a claim procedure for breach of the recognized rights regarding the use of public telecommunications services. The company has a period of 25 days to resolve the problem and receive a document with the solution from the company.

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If they are not satisfied, opsitel reported that the user can file an appeal that “must be resolved by the Administrative Tribunal for the Solution of User Claims (TRASU) of Osiptel, which is the last administrative instance for the solution of complaints from users of public telecommunications services ”.

Entel, Bitel and Claro were the operating companies that declared its extended use. Thus, Entel delivered 788,813 short contracts to its subscribers, mobile services (784,453 short contracts) and fixed services (4,360 short contracts).

Likewise, Osiptel reported that the “Bitel company provided 581,377 short contracts in the same period for mobile services, while Claro reached 239,059 short contracts for mobile services (224,371 short contracts) and fixed services (14,688 short contracts). In parallel, Movistar pointed out that in 589,091 contracts a short contract was used, equivalent to 92% of the total of 641,775 contracts signed in all its services ”.