What should I do if the ATM gives me a counterfeit bill or an amount less than what I requested?

A large number of people use the ATM in order to carry out various financial operations, such as withdrawing or depositing money using a card that can be credit either debit. However, there is a chance that these procedures will not turn out as we hope and, upon reviewing your moneyyou may run into the unpleasant surprise that the machine has delivered less than the amount requested, or that one of the issued tickets be fake. Faced with this mishap, entities such as indecopi and the Superintendency of Banking, Insurance and AFP (SBS) They provide us with options to remedy this situation.

What to do if I receive counterfeit bills from the ATM?

When these cases occur, it is recommended to make a copy at counterfeit bill and keep the voucher to make a claim to the bank. Subsequently, the bank where this incident occurred will be obliged to proceed with a cash register corresponding to the date of the transaction and the requested currency.

The bank will request them together with the proof of said operation to determine what happened. Likewise, they will rely on the records of the video camera where the transaction took place to rule out any type of fraud attempt.

What should I do if I receive less than the amount I requested at the ATM?

In this case, the procedure to be executed by the bank will be very similar, since it will have to put its security protocol into practice, in order to verify through a cash register if there was a surplus of tickets.

Added to this, the bank will be obliged to verify the date and time of the operation, the amount requested for the withdrawal, the card used and the entry of the secret code.

What are the requirements to change a torn bill at the bank?

According to what the website of the Central Reserve Bank of Peru (BCRP) indicates, there are three characteristics that a bill must have in order to exchange it at any office in the financial system; that is, in any banking entity (banks, municipal savings banks, finance companies, etc.).

• The banknote must necessarily contain the watermark, the ink that changes color and the security thread.
• Possess at least one of its series and complete numbering (horizontal or vertical).
• Count on the front and back.

“Every counterfeit bill will be chopped”: what exactly does Law 27583 say?

Law 27583 does not explicitly say that counterfeit bills must be cut or confiscated in the establishments where they are exchanged. Everything seems to indicate that it is rather an interpretation. Regarding the aspect of cutting or chopping the bills that are found to be counterfeit, the legal figure does not say anything directly. It only reiterates the seizure of the counterfeit material.