Given the restart of the protests in the country, some services have been affected in regions; therefore, the indecopithrough the ‘Guide for consumers in emergency situations in Peru’, provides guidelines for citizens to know how to act and identify which institution they can go to to report problems and obtain a timely response in emergency situations, including earthquakes, mudslides or other natural phenomena.
In December 2022, the Indecopi Special Monitoring Center identified 243 reports of problems related to the ground transportation service nationwide, of which 10% were associated with road blockades, being the conduct that most affected passengers. the ‘lack of attention to claims or requests’.
Likewise, the most reported transport companies last month were Turismo CIVA SAC, Transportes Cruz del Sur SAC, Shalom Empresarial SAC, among others.
What should I do if I have a trip scheduled and the roads are blocked?
In the event of a situation that prevents or delays the trip, you have the right to be informed in a timely manner about the reasons for cancellation, and if it is a delay, the probable waiting time. Suppliers must display the price list for their services and respect it, in addition to complying with delivering the parcels within the period offered.
If you use any type of transportation on domestic routes, you can endorse or transfer ownership of the service to another person or postpone the service. This procedure can be carried out with a minimum period of 24 hours before the day and exact time of departure.
In case of accidents, the company must immediately activate the respective SOAT or CAT, provide assistance to the injured (passengers and those involved in the accident) and inform their families.
If you have problems with the transport service provider, ask for the complaints book. Likewise, you can go to the nearest Indecopi citizen service office to present your claim or complaint.
Disadvantages in concessioned infrastructures
If you have problems with the services provided on Line 1 of the Lima and Callao Metro (card recharges), airports (operation of screens that report the status of flights), ports (damage to merchandise) and concessionary highways (lack of provision of emergency services), report it to the companies in charge of these infrastructures.
Likewise, you can go to the Supervisory Agency for Investment in Transport Infrastructure for Public Use (Ositrán). Remember that the companies in charge of said infrastructures cannot suspend their services, unless there is a justified cause.
Data:
- Visit the interactive map of the Superintendence of Land Transportation of People, Cargo and Goods (Sutran) to find out if the road you are going to travel on is blocked here: http://gis.sutran.gob.pe/alerta_sutran/
- Access the free guide at the following link: https://bit.ly/3VUtIGE.
Source: Larepublica
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