More than 6 million Peruvians are users of digital banking, with mobile applications and internet banking being the ones with the highest demand. This scenario was energized with the arrival of Covid-19, where about 89% were forced to go digital in order to carry out transactions or access products during the state of emergency.
“Over the last few months there has been a great change in consumer behavior, which accelerated with the pandemic, restrictive measures and social distancing. Today we see a more digital user, ”said Francesca Raffo, BCP’s Deputy General Manager for People and Small Businesses.
Along these lines, 12% of those with banking services carry out their transactions through the counter, compared to 69% who do so through mobile applications and 56% who opt for mobile wallets such as Yape.
The trend towards digitization has been increasing, as customer needs demand interaction no longer in person but digitally. In the case of the BCP, its application is used frequently by 58% of Peruvians. At the transaction level, it registered a growth of 74% between February 2020 to September 2021.
The same is true of mobile wallets, where use is highest among users aged 25 to 39 (Millennials). In addition, 1 in 5 claims to use them at least 1 time a week. This is evidenced by the growing demand for Yape, which has allowed 1.3 million Peruvians to be included in the financial system for the first time.
Likewise, through this digital wallet more than 27 million transactions are carried out per month, 68% of which are made by small businesses.
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