President of the OCCP Thomas Chróstny initiated investigations against Polkomtel, the operator of the Plus network and P4, the operator of the Play network. They demonstrate that the situations described are confirmed by the office of the consumer.
5G in telecoms. Ads may enter customer confusion
Reliable information about the operating principles of technology, for example, whether the consumer phone supports the frequency of 5G network operator and the right price for the service with specific properties for the consumer is crucial when deciding to make use of the offer. Important from a consumer perspective, conditions of the offer must be presented directly – and without stars or illegible font numerous references. Otherwise, they may be misleading
– said Tomasz Chróstny.
OCCP initiated proceedings. It’s about 5G ads
President of the Office added that besides the benefits of 5G technology, entrepreneurs should also be given to meet the necessary conditions to be able to take advantage of it.
Plus, customers complained about malfunctioning 5G, although held devices to enable its handling. In turn, subscribers Play on the basis of information contained in the ads were convinced that presented them with the unit price includes the internet speed 5G. The small print was the information that portrayed neither tariff nor the device does not support this technology.
OCCP noted, however, that the investigation is carried on, and not against a particular entrepreneur and his aim is to clarify the mechanism prevailing in a given market. The next step may be appropriate to initiate proceedings which may result in the imposition of a fine on the company in question.
Source: Gazeta
Ricardo is a renowned author and journalist, known for his exceptional writing on top-news stories. He currently works as a writer at the 247 News Agency, where he is known for his ability to deliver breaking news and insightful analysis on the most pressing issues of the day.
