On Friday, July 19, many companies and institutions around the world literally came to a standstill. All because of a faulty update released by CrowdStrike. It caused Windows devices to simply stop working. This resulted in global disruptions in the functioning of banks, rail services, supermarkets and airlines. According to data collected by FlightAware, on Friday, July 19, by 4 p.m. Polish time, over 2.5 thousand flights worldwide were canceled and over 25 thousand were delayed.
Is This How CrowdStrike Apologized for Global Outage? They Were Supposed to Send Out $10 Coupons
CrowdStrike has sent out $10 vouchers to its partners to use on a popular takeout platform, according to a reader’s letter. The website also provided the text of the message that came with the voucher. “We acknowledge the additional work that the July 19 incident has caused. For that, we extend our sincerest thanks and apologize for the inconvenience,” it reads.
But when recipients tried to use the voucher, their transactions were declined. The food-ordering platform displayed a message that “the gift card has been canceled by the issuer and is no longer valid.” “We sent it to our teammates and partners who were helping customers in this situation. Uber flagged it as fraud due to the high usage,” CrowdStrike spokesperson Kevin Benacci told TechCrunch.
Global Outage: CrowdStrike CEO Apologizes in Statement
On July 19, CrowdStrike’s CEO apologized for the company’s mistake that caused the global outage. “We are deeply sorry for the impact this has had on customers, travelers, and everyone affected by this, including our businesses,” he told NBC News. At the same time, he emphasized that the cause was “not a cyberattack.”
Source: Gazeta
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