United States: How to contact Immigration and what are the reasons for doing so

The United States Citizenship and Immigration Services (USCIS) is the federal agency that oversees legal immigration to the United States. Guiding the migration process moves its actions, so it has various tools to deal with issues that arise about this issue.

On their website, they provide several ways for the person to track their case and get answers to their immigration questions.

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Under what circumstances can USCIS be contacted?

On the site they answer the question: When does it make sense to contact the USCIS Contact Center?

More reasons to contact USCIS

From Infobae, add these scenarios:

1. If your situation changes unexpectedly

Contact USCIS if

If you have recently moved

Your immigration status changed

Change/change the names of the people included in a petition,

change consulate

You cannot keep a scheduled appointment

2. You discover an error in the correspondence

For example, if you find an error in the information sent to you or in a document that has been issued, you should contact USCIS and submit the appropriate application.

3. There is no notification

In which cases? For example, if it has been more than 30 days since you sent your request, Infobae will say, “and you have not yet received a confirmation by mail, if the status of your case indicates that it has been more than 14 days and no you have received, if you have filed more than one case at a time and have been given information about one of them and not the others, or if you have sent original documents with your case and wish to return them to you.

How to contact the United States Immigration Service

Talking to a USCIS representative over the phone may not be easy. Therefore, they recommend using the online tools first.

If you need to speak to someone, Infobae reports, and your case cannot be resolved immediately, your request will be forwarded to an immigration officer.

They will send you an email confirming your request and give you an estimate of when you will be contacted. You will also receive a text message and/or e-mail one or two working days before you receive a response.

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“If you submitted a paper form and your receipt number begins with IOE, a letter has been mailed to you about creating an online account with USCIS.”

That letter, Infobae describes, contains user codes (valid for 90 days) needed to create the account. If the receipt number starts with other letters, you can create an account and add your written case.

On the other hand, if the application was submitted electronically, “you already have it and you just need to connect to it to send messages, receive automatic alerts about your case, view processing times, upload evidence and your address.”

When Can You Call USCIS to Speak to a Live Person?

Live customer service is available from 8 a.m. to 8 p.m. (8 p.m.) Eastern Time, Monday through Friday. This service is not available on weekends, Stilt’s site explains.

However, the interactive voice response system is available 24 hours a day. If you have basic questions, this system will help you even on weekends.

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It is explained step by step by Stilt:

To contact a live USCIS person, you must call 1-800-375-5283 and follow the prompts of the automated voice assistance system.

Choose the language and then select the options based on your query, such as checking the status of your case, speaking with a USCIS representative, obtaining specific information, scheduling an appointment, among others.

Before you call, it is advisable to have all relevant information for your case at hand.

What to have on hand before calling USCIS

USCIS recommends that before dialing the number to request assistance, you follow these steps:

To receive information

Number: The most up-to-date official is 1-800-375-5283.

But before you call, you can check how the USCIS contact center works. Essentially it is a two-tier model.

The Stilt site clarifies that “they are not yet in a position to review test requests, issue duplicate notices or provide legal advice. For those requirements, both Tier I and Tier II officers create a “service request,” which is then sent to local service centers.

USCIS has a toll-free number: 1-800-375-5283. They are also on Facebook and Twitter.

With information from USCIS, Infobae and Stilt

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