Volkswagen Ecuador after-sales service uses two types of tools: manual and digital. Within the latter there is an app that would be equivalent to a master key that detects almost everything that happens in the vehicle in real time and at all times. These types of solutions are part of the digital transformation of the automotive industry that the brand has led in the country to provide the best service experience to its customers.

The workshop in hand

The My Volkswagen Ecuador app offers numerous functions: it indicates possible mechanical defects (applies to cars or SUVs – SUVs), informs whether a sensor needs to be replaced, including the price, and even makes an appointment to make the change at the dealer nearest.

It also reports the need for some maintenance, solves the inconvenience of leaving the key in, communicates with the customer service and roadside assistance offered by Volkswagen (free for a year) or warns if someone has started your vehicle when you are far away from it yourself , in addition to determining the place where it is located.

best after sale service

This app is one of the strategies that Volkswagen has implemented in Ecuador to achieve its goal of providing the best after-sales service. To this end, it has been working on a comprehensive change, reducing the processes required by the customer, expanding the maintenance infrastructure with state-of-the-art tools and integrating highly qualified personnel in the technical and customer service areas.

Fabricio Galeas, Post-Sales Services Manager, believes that continuous training is key in Volkswagen workshops to ensure the same quality standards that the brand maintains in Germany, always based on a culture of service as the main focus of its operation.

In Ecuador, Volkswagen has joined the global New Brand Design program, which shows a much more human and modern image, focused on the customer and their experiences.

The brand has 15 service workshops spread over eight cities.

Prices of spare parts on the Internet

Another novelty from Volkswagen is the price transparency system, whereby customers find out in advance the prices of spare parts and maintenance services. These questions can be asked via the link https://www.volkswagen.com.ec/es/app/posventa/mantenimiento.

Staff training is another goal VW is achieving and the graduation of the first class Master Technician (technical masters), Volkswagen’s highest technical award, is expected.