3 things you should do if your cell phone is stolen

The cell phone is one of the most commonly used devices, but it is also one of the items preferred by criminals. Therefore, the ideal is to know some points if you become a victim of crime, in order to protect information that could be stored on the device, and to disable the device.

1. Where do I put the complaint

You must go to the Prosecutor’s Office to report the theft of your belongings, such as a cell phone. When filing a report of the robbery, it is brought to justice so that the prosecutor’s office can launch an investigation.

A complaint can be made in any flagrancy unit of the Prosecutor’s Office, but the fact is investigated by the unit of the town where the robbery occurred, something that people should know when they are robbed in a city where they do not reside. Reporting the theft lets authorities know where it happened and who the thief may have been by giving details of what the thief looked like.

2. What is the difference between robbery and theft

For a complaint to be theft there must be intimidation (threats) or violence (such as a struggle). While when some belonging is stolen without realizing it, for example, on a public bus or a store, in that case the legal figure is theft, which is also punishable.

Only for the loss of personal documents such as the citizenship card or the driver’s license can the procedure be done online on the website of the Prosecutor’s Office.

3. How to report a stolen phone to the operator

Movistar

The customer must go to a service center or call *001 or 1800 001 001 to report the theft of the equipment, whether it is prepaid, postpaid (plan) or has a corporate plan. This in order to try to prevent the person who stole it from using it.

Then when you get a new phone you need to call to register it, either by getting a new chip or by calling.

Of course

In this operator with the report of theft or robbery they can block the equipment to prevent said device from being used in another line or another operator.

These are the options offered by this operator to report a line and/or equipment for theft:

• Call from a cell phone to *611 option 4
• From a conventional to (04) 2634444.
• Approach one of our service centers

Fact: In both operators (Claro and Movistar) they indicate to users that in these cases the plans that they pay for the line, including their telephone, message and internet services are still active and billing continues. That is, you must obtain a new SIM Card and use it on any device. (I)