Alfa-Bank customers massively complain about suspicious debits from cards

Alfa-Bank cardholders began to collectively complain to the media about incomprehensible and suspicious debits from credit and debit accounts. This is reported by the portal 74.ru. In total, the publication received more than ten appeals from angry people.

One reader spoke about a write-off in the amount of 21,600 rubles and complained that after contacting the bank, she was returned only 1,700 rubles. Another reported an incomprehensible write-off of a certain “commission for organizing insurance” – in six months, more than 5 thousand rubles were withdrawn from the woman’s card. At the same time, she clarified that in her personal account it was impossible to see earlier periods for which such operations were performed. She also claims that she “didn’t check any boxes, didn’t connect any services.”

The publication turned to the Bank of Russia, where they were told that such issues are resolved through the Internet reception. There is a section “Submit an application electronically”. Through the “Banking products / services” item, you need to open the “Consumer lending” tab, and then the “Other” section, leave a message with a complaint and attach all available documents – scans of contracts, screenshots of correspondence with the bank, etc.

It is also worth filing a complaint with Alfa-Bank itself.

We add that at the end of last year, Alfa-Bank was already in the focus of attention for another reason: a pensioner complained that she had contributed more than 90 thousand rubles. through an ATM, but the funds were not credited to the account. Edition 74.RU writes that after the publication, the woman was returned the entire amount.