Having an account with a banking institution can facilitate a person’s transactions, whether they are traders or not. Over the years, the digitization of services has made it easier for the client to execute transactions.

Some banks allow account opening online, however, one of the most common transactions that customers usually do are deposits or transfers. This does not always turn out well and A client can make a mistake such as entering the wrong number and this will prevent the money from reaching a certain account. or choose the wrong account type.

Cases are known through social networks in which people talk about these mistakes and the outcome they had, even with large sums of money. In 2021, it became known that a young Ecuadorian had returned 5,000 dollars that had been deposited to him by mistake.

What does it mean to have a damaged portfolio?

How to proceed

Financial entities specify on their web portals the process that the aggrieved user must follow in order to cancel a transaction of this type. It must contain appropriate information about the recipient such as the account number to which you transferred the money, date and time, proof of deposit and the name of the beneficiary.

In most banking institutions, as soon as you realize that you have made a transfer to an account in the same bank by mistake, you must contact the bank agent to inform them of the situation, although the said officer cannot return the money to you. a process will begin to follow the request.

Banco Pichincha pointed out that its clients cannot cancel the transfer if it was immediate, only transfers between accounts or from the SEPA zone can do so, but on the same day of the operation. To do this, you must select the transfer you want to delete in the system, although the signing key will be necessary. The personal process can also be carried out in offices.

In case of international bank It is stated that if the account information to which the transfer was made has an error, the values ​​will be automatically reset within 24 hours.

In which cases is it advisable to contact the banking ombudsman for clients

Customers will be able to go to the support channel to reverse the process and in some cases the bank may contact the person who received the transfer so that the money can be returned.