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Probably most of us have been unpleasantly surprised at least once when paying for shopping. The prices of goods shown on the shelves do not always match their value on the cash register. As it turns out, in these cases the law is on our side. What if we have paid more than the listed price of the products?
Is the price at the checkout different from the one on the shelf? Know the applicable regulations
Most often, when we ask about the differences in the product, we hear that it is the fault of the system. It is true that the cost of the goods may change within a few days, but this does not change the fact that these differences mislead customers. What to do in this situation? As it turns out, the law is on our side.
According to the regulations established by the Office of Competition and Consumer Protection, the price on the shelf must be final (gross). This means that the amount shown on the label should correspond to the cost of the product at the checkout. The seller cannot present discounted prices without including taxes, and then add them at checkout. Such action is against the law.
Moreover, blaming the actions of the system is not an acceptable excuse. The prices on the shelves should be kept up-to-date by staff. Information on the amount for a given commodity must be provided in an unambiguous and clear manner. The cost of a given product must be presented on its packaging, label, price list or catalogue. The price given orally by the cashier is not binding. If the seller insists on the cost stated at checkout, they are breaking the law.
The amount on the bill is different from the one on the shelf? You can claim the difference back
What to do if we bought goods at an inflated price? If it does not match the amount shown on the label or other place mentioned earlier, you can claim a refund. Like the Office of Competition and Consumer Protection, in these cases the law is on our side.
If the price displayed at the checkout is higher than that on the goods or on the shelf, you have the right to buy the item at a lower price. When you notice the difference only on the receipt, demand a refund of the overpaid amount.
Of course, not every seller will agree to pay the difference. In such cases, the request may be submitted to the Provincial Inspector of the Trade Inspection. By submitting a request for out-of-court resolution of a consumer dispute, we may initiate proceedings.
Source: Gazeta
Bruce is a talented author and journalist with a passion for entertainment . He currently works as a writer at the 247 News Agency, where he has established himself as a respected voice in the industry.
