The Supervisory Body for Private Investment in Telecommunications (OSIPTEL) He reported that, From 2020 to March 2022, fines of more than S/ 20 million have been imposed on operating companies that incurred in the sale of mobile phone chips on public roads.
Of the S/ 20,565,000 million with which companies were sanctioned for incurring in this practice, despite being prohibited, the largest amount corresponds to Telefónica, with S/ 6.26 million (30%); followed by Bitel, S/ 5.40 million (26%); Entel, S/ 4.48 million (22%) and Claro with S/ 4.42 million (22%).
To reinforce current regulations, OSIPTEL has proposed a bill that specifies the prohibition of the sale of mobile phone chips on the street or in public, as well as in places that do not have a specific address reported to the regulator.
This problem was exposed before the Commission for the Defense of the Consumer and Regulatory Bodies of Public Services (Codeco) of the Congress of the Republicsince it generates the misuse of personal data and represents a danger to the security of users.
On behalf of OSIPTEL, the general manager, Sergio Cifuentes; the Director of Supervision and Instruction, Luis Pacheco; and the director of User Care and Protection, Tatiana Piccini, who also reported that, in order to reinforce the security of user information in the contracting and replacement processes of mobile chips, a series of measures were recently put in place that must be implemented. by the operating companies.
Thus, for the replacement of chips, in addition to biometric verification and the unique password, companies must require the presentation of the subscriber’s identity document. The chip will only be activated four hours after the request is submitted. During that time the company must send two mandatory alerts (text message and email) to the client informing him of the fact.
In addition, it is pointed out that the procedure will be done at the company’s service centers and the points enabled for service in the provinces, previously reported to OSIPTEL, and undertakes to maintain the traceability of the sales process, in turn requiring the identification of the advisor who carries it out.
The companies will also be obliged to provide the subscriber with the information and documentation on the procedures that they question or are unaware of so that they can use them in eventual processes against fraud or illicit appropriation of funds through fraud.
Source: Larepublica
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