These are the ten procedures for which you need to take a virtual shift at the IESS

Members who go to the agency of the Ecuadorian Social Security Institute (IESS) located in the Mall del Sol complex and known as Sonesta (a hotel now called Trip By Wyndham) encounter the novelty that to enter they must have scheduled before a turn through the institutional portal www.iess.gob.ec. Until a few months ago it was not necessary.

That is why you no longer see waiting lines at that agency. And the time to be served has gone down with virtual shifts. For example, a reserve fund unlock took one member two hours last October, and in February she came back for a data update and was told she needed to get a virtual shift first, so she did that and came back the next day and It didn’t take her 5 minutes to be served.

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At www.iess.gob.ec there is the option to obtain these shifts online to be served at the Olmedo and Boyacá headquarters and at the other agencies: Alborada, Las Américas, Urdesa, Fortín, Sur de Guayaquil, Durán, Milagro, Playas, Naranjal, Daule, Balao, Marcelino Maridueña, Palestina and Pedro Carbo. This in the province of Guayas.

What services can be performed through online shifts?

The IESS indicates that users can schedule their shift online from the web portal www.iess.gob.ec, by doing so they will be able to choose the Universal Attention Center, date and time in which they wish to attend, and where the requirements will be indicated. necessary and the virtual guide that details the step by step to follow in the selected procedure.

There are semi-face-to-face procedures, in which the user initiates the process with their personal password in the IESS applications and completes them in the offices of the Universal Attention Centers.

In the Online Shifts section you can schedule appointments for the following procedures:

• Affiliate data update.
• Register update bank account.
• Change of pension bank account.
• Bank debit for employers.
• Reactivation of payment order and unblocking of severance funds.
• Update of foreign code data.
• Issuance of code and registration dependent on foreigners.
• Liquidation charge update.
• Company liquidation or inactivity notice.
• Cancellation of news that affects the worker.

What procedures do not require a prior shift?

There are 17 procedures that enter through the Document Management windows located in the 79 Universal Attention Centers nationwide, for which it is not necessary to previously generate the shift. these are:

• Migration or merger of contributions.
• Verification of contributions and migration HOST to HL.
• Registration, approval and payment of forms.
• Posting of workers abroad.
• Deceased domestic employer departure notice.
• Registration of difference forms and retroactive EP.
• Service time abroad.
• Payment of exceptional forms.
• Record of extemporaneous news.
• Claim for lack of affiliation.
• Certificate of benefits IESS other countries.
• Withdrawal of unemployment and/or reserve due to death.
• Arrears purge agreement.
• Request to contest gloss.
• Montepio heritage.
• Request for reactivation of retirement or montepío.
• Reimbursement or settlement of aid for funerals.

What procedures can be carried out through the web?

Currently the IESS has 46 virtual procedures, which can be carried out by the user with their password.

14,096,783 procedures have been handled virtually during January and February 2022, and these are the five most demanded procedures:

1. Generation of proof of payment (sheets, glosses, titles of credit, partial payment agreements and delinquency purge agreements) with 5,603,964 procedures carried out.
2. Record of developments that affect the worker with 4,197,972 procedures.
3. Consultation of the individual account of Reserve Funds with 1,517,714.
4. Access to Labor History information with 1’319.186.
5. Certificate of affiliation to the IESS with 412,521.

In addition, there are 30 procedures that can be entered virtually together with their requirements through the “Procedures Reception Form” located on the website, “Virtual Procedures” section. (I)