Today, Thursday, March 10, the plenary session of the Congress of the republic by insistence, with 97 votes in favor, it approved the proposal to reduce the response time to claims filed by consumers, from 30 calendar days to 15 business days.
The president of the Commission for the Defense of the Consumer and Regulatory Bodies of Public Services (Codeco) of the Congress of the Republic supported the opinion that was approved unanimously on February 8.
Two of the three observations raised by the Executive Power were accepted by the commission. These were that the time limit for responses to claims by providers be reduced to 15 and not 7 business days, and that a term of 60 calendar days be granted from the entry into force of the law for the adequacy of Providers.
Regarding the third observation in which the Executive expressed its opposition to the deadline for responses to the Complaints Book, the commission considered that this must be aligned with the deadline set for providers when any user has filed a claim through another means, “doing the opposite would be counterproductive and would lead to giving different deadlines without a justifiable cause, therefore the opinion proposes to insist on that point already approved by the commission”, said Luna Gálvez, president of Codeco.
It was highlighted that approving this Law will have positive repercussions in the search for care and justice. After the exposition of the president of Codeco, the vote was passed without any parliamentarian adding any opinion on the matter.
The search report was approved with 97 votes in favor and This Law will take effect after 60 calendar days counted from the day after its publication. in the official newspaper A Peruvian man.
Source: Larepublica
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