The Supervisory Agency for Private Investment in Telecommunications (Osiptel) reported that a total of 759,670 complaints were filed by users in the first instance before the operating companies during the first half of the year.
The total of claims was 20.6% higher than that reported in the same period of 2020, a year marked by the impact of the COVID-19 pandemic and which put the capacity of the telecommunications infrastructure installed in the country.
In this sense, the Movistar company, owned by the Spanish Telefónica, was the one that concentrated the largest number of complaints filed, with 462,498 in the period, equivalent to 60.9% of the total.
Next are Claro, with 167,353 complaints (22%); and Entel, with 72,379 (9.5%); in addition to other companies, with 57,440 (7.6%).
Osiptel: 51% of complaints were for mobile services
51% of complaints submitted by users to operating companies were due to problems with mobile services. To this were added those directed to the internet access service (15.7%), above the fixed telephone service (10.6%), cable television (6.5%), among others (16.1 %).
Meanwhile, in that period, complaints presented by telephone (42.9%) and those presented in person (32%) prevailed, although a fifth of them (20.5%) were registered by the companies’ website. operators, which left behind complaints written by email or letter (0.6%) or those reported through another modality (4%).
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