Few days left for the arrival of the February 14th, date where the Day of love and friendship is celebrated. Therefore, given the high demand for products and services during this festive date, it is important to be informed about your rights as a consumer.
In this sense, Indecopi, in its capacity as the National Consumer Protection Authority, provides recommendations to make safe purchases and celebrate this day without inconvenience.
| Make your purchases based on an already established budget and avoid getting into debt. |
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| Buy in physical or virtual establishments that are formal and require your proof of payment. This will allow the provider to be identified for the attention of any query or claim. |
| If you shop online, do so from secure websites or apps. You can identify its authenticity if the page has a security lock and the name of the store in its URL. |
| Before making a purchase, check the service channels such as email, telephone, among others. Every physical or virtual store must have a Complaints Book and its respective notice. |
| Suppliers must comply with the health protocols established by the government: capacity, attention, transportation and delivery of products or services purchased, to avoid the spread of COVID-19. |
in public spaces
If you go to a restaurant, a bar or a hotel, take into account the following suggestions in order to spend a pleasant evening:
- Establishments that sell food and beverages, as well as lodging services, are required to place their price lists (including VAT and other surcharges) outside its premises or in a visible and easily accessible place for consumers before entering the establishment.
- Discrimination is prohibited. Remember not It is allowed to deny entry or condition the service in any establishment open to the general public.
Gifts on Valentine’s Day
- Providers of breakfasts, flower arrangements, gifts or other home delivery services must comply with the delivery or provision in accordance with the contracted terms and conditions. Likewise, they must respect the delivery schedule agreed with the consumer.
- Verify that product labels contain information in Spanish. The user manual or the recommendations for use or conservation contained on the labels should also be reviewed.
Admission to events or shows
- Keep your ticket, the publicity received and any other document where the conditions of the show have been informed. These will be useful in the event of a breach.
attention to promotions
- Discounts must represent a real economic advantage for consumersTherefore, the discounts must be calculated on the standard or ordinary price of the product or service, in order not to promote false or fictitious offers.
- Must be inform in advertisements or publicity the applicable conditions and restrictionsfor example, the duration of the promotion, the number of units available, among others.
Payment methods
- The price of the products or services purchased must be fully informed (including taxes, commissions and applicable charges).
- at checkout verify that the price you are canceling matches the advertised amount or that has the discount percentage offered.
- If the price is announced in dollars, it must also be stated in soles, in the same characters and with the same conditions. This does not apply when products are offered from abroad.
- In case the establishment has differences in the price depending on the means of payment employee (for example, payment by credit card), you must inform it prominently and conspicuously. This information must be communicated to the consumer before making the payment.
Indecopi service channels
In the event of any breach of the aforementioned conditions, you can make the respective claim with your provider. If the problem persists, you can contact us through the following service channels:
Likewise, if you are a witness to any irregular event, you can report it anonymously through the Citizen Surveillance Form.
Source: Larepublica
Kingston is an accomplished author and journalist, known for his in-depth and engaging writing on sports. He currently works as a writer at 247 News Agency, where he has established himself as a respected voice in the sports industry.
