A group of at least 200 people from different parts of the country makes this decision due to the little response to the reimbursement of air ticket money.
A group made up of 200 people from different parts of the country, affected by Tame, will file a civil lawsuit later this month.
The main reason for carrying out the action, says Hilda Cajas -one of those affected who is part of the group-, is the No response from the officials of the company in liquidation regarding the disbursements of air tickets that were not used.
In the group of those affected are clients and travel agencies that have damages of up to $14,000.
“It is now two years and there is no response from the money of many people, including mine. It is money saved, in some cases. For this reason, stronger actions will be taken,” says Cajas.
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In your case, the damage by Tame it was over $1,400 for four-person tickets. The purchase, according to Cajas, was made in December 2019 for a trip that was planned to take place in June 2020.
“We have been told that customers are not among the first in the priority order. For this reason, in addition, the Ombudsman’s Office will be asked for help to request the return “, indicates the affected.
The affected, in addition, have permanent contact through social networks and WhatsApp. Cajas, for example, has filled out forms and provided information. She demands that someone “face” her and the other 200 people in the group that was formed to claim the rights of clients.
The owner of a travel agency, who requested to keep her name confidential, said that in her specific case he is owed around $13,000 corresponding to tickets sold to eleven people. The damage, he points out, affected the company’s operations since clients initiated legal proceedings to get their money back. “Many of my clients bought tickets at the end of 2019 and the beginning of 2020, obviously without knowing what would happen with COVID-19 and with the airline. I explained to them, in detail, that the reimbursement was not up to me,” he says.
She points out that, between January and February 2020, she offered discounted tickets and covered her sales goal for those months. The owner of the tourism establishment, located in Guayaquil, emphasizes that if there were plans to dissolve the company, they would have been anticipated from the procedure to be carried out so that the agencies do not offer the tickets en masse.
Verónica Martínez, another of those affected by the airline, points out that in her case she did not acquire the tickets through intermediaries, but in one of the counters of the airline.
Affected Tame Travelers Still Waiting for Refunds
Martínez made the purchase with a credit card, deferred to 24 months, of five tickets for $2,254 in January 2020. “I received a last email, from the airline management, on May 25, 2020, in which it was indicated that the return process would be done after receiving the guidelines issued by the Government. I feel in the air, with an amount that I am about to finish paying.
Basically the request of those affected, emphasize Martínez and Cajas, is that payment deadlines be set for them and that there is at least one channel for direct dialogue. “No news from Tame. We need to know what happens to our money, when we can get it back, we need answers,” says Martínez.
This newspaper consulted the Ministry of Transport and Public Works (MTOP), which was later referred to the Coordinating Company of Public Companies (EMCO), on how the reimbursement process and the debt to clients is progressing, as well as the liquidation process. from the company, but still no response. (I)
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