Every time a International Artist Visit Peru To offer concerts, fans have the opportunity to acquire their tickets, usually online. However, unforeseen situations that result in the cancellation of these events may arise, which generates discouragement among the attendees.
In the event that the presentations are reprogrammed, some consumers may not be available to attend the new date, which raises doubts about the rights of users in such circumstances.
INDECOPI: If an event was canceled, do you have the right to an immediate refund?
The Technical Secretariat of the Consumer Protection Commission No. 3 of INDECOPI He has reported that several companies involved in the cancellation and reprogramming of shows must immediately return the money from the entrances to the affected consumers. In this sense, Indecopi has initiated ex officio investigations against these companies with the aim of protecting consumers’ rights.
In this context, companies such as ‘Traveling People & Show SAC’, ‘Inversiones Forte de Marni Sac’, ‘A23 Live Entertainment Sac’ and ‘Fun for Fan Sac’, responsible for the organization of events such as ‘Camilo: our happy place Tour’, ‘for the first time in the same scenario: Víctor Manuelle’, ‘Marc Anthony and Rubén Blades’, The Cult in Lima ‘,’ and ‘comic with 25’, respectively.
Also, additional investigation has been opened against A23 Live Entertainment SAC., Organizer of the event ‘Shakira: Women no longer cry World Tour’, due to reimbursement requests for the concert scheduled for February 16, 2025, which was rescheduled for November 15, 2025. In addition, the discrepancy between the distribution of the catwalk originally promoted and which was finally implemented in the concert of February 17, 2025 is investigated.
How to report problems with the return of entries?
The consumers that in front of difficulties related to the input reimbursement process for events can report it to be considered in the relevant investigations. To do this, they must send an email to infodenciascc3@indecopi.gob.pe, specifying the name of the event in the matter.
According to him Consumer Protection and Defense Codecompanies are obliged to provide precise information and guarantee the return of the entries amount if the services have not been provided in accordance with the agreed, or if they were not carried out within the established period.
Indecopi has the following means of contact for consultations or claims:
- Email: SACRECLAMO@indecopi.gob.pe
- Virtual claim
- Telephone: 224-7777 (Lima) and 0800-4-4040 (for provinces)
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Source: Larepublica
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