Users reported BBVA fall: PLIN and mobile application stopped working for several hours

Not only was it YAPE. On Friday, February 28, users of BBVA Peru They realized the fall of the main application. This includes your digital wallet Plinpreventing access to the microtransactions option. Through answers in its X account (formerly Twitter), the bank confirms that it currently presents inconveniences in the access of its customers.

The fact adds to the fall of another popular digital wallet: Yape. Through communications in social networks, the BCredit Anco of Peru (BCP)He said the application presented intermittences in the provision of the service, leaving its customers without the possibility of using these functions.

BBVA fall: users spoke on networks before the fall of the service

From Friday afternoon, clients of the BBVA They showed their concern about the impossibility of using the services of this bank. The reports indicate that the error appeared when loading the application. Specifically, the message realized the impediment when logging into the respective credentials. “You can’t open your session. Please try again in a few minutes.

“We are like this,” “they do not give a solution so far. It harms several the fall in the application” or “the application” were the messages that several users in X (formerly Twitter), communicated their discomfort and labeling the main account of the Official Bank of Spanish origin.

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BBVA before your clients’ claims on social networks: “We feel the discomfort presented”

Given the massive amount of claims in networks, the official account of the BBVA Peru He responded to its users through a message that, in addition to repeating itself in all complaints, explained what was the main cause of this problem.

“Hello, we are presenting disadvantages for access to the BBVA app. At the moment you can only access by facial biometry and fingerprint. We continue working to offer you the best experience from our mobile bank,” said BBVA Peru’s account.

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Plin and Yape fell the same day: this happened with the BCP digital wallet

During the afternoon of Friday, February 28, the application YAPE —The digital wallet of the Credit Bank of Peru (BCP) – He stopped working throughout the country, preventing users from sending and receiving money. Simultaneously, the Mobile banking The BCP also presented failures, which caused customers to not access their accounts or transfers.

Yape’s inactivity lasted approximately two hours, generating numerous complaints on social networks. Given the situation, the platform showed an error message indicating that they were working to solve the inconvenience and apologized to those affected. Around 4.00 pm, the service was restored and users returned to normally.

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Source: Larepublica

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