The National Institute for Defense of Competition and Intellectual Property Protection (INDECOPI) He spoke after the statement of Latam Airlines Peru, in which the airline announced the suspension of its operations in Jauja due to the state of its infrastructure.
Through a statement, Indecopi reiterated the alternatives and rights that passengers have Faced with this situation. Next, the actions that can be carried out are detailed.
How to request the change or return of passages to Latam after the suspension of operations in the city of Jauja?
Before the indefinite suspension of the flights of Latam Airlines Peru from and from the Francisco Carlé de Jauja airport, INDECOPI Remember that passengers may demand the total reimbursement of their money or request a change of route without penalties, as reported by the airline.
If the company does not attend to these requests, users may file complaints or claims through the following Channels:
- Email: sacclamo@indecopi.gob.pe
- WhatsApp Airport: 985 197 624
- Telephone: 224 7777 (Lima) | 0800 4 40 40 (regions)
For those who bought tickets through travel agencies, it is necessary to contact these companies directly to know the reimbursement process or the status of their tickets. Besides, INDECOPI He urged Latam Airlines Peru To provide clear information and keep their attention channels operational, guaranteeing that passengers can exercise their rights without inconvenience.
Why did Latam suspend operations in the city of Jauja?
Latam Airlines Peru He announced the indefinite suspension of his flights at the Jauja airport, in Junín, due to the progressive deterioration of his landing floor, which prevents guaranteeing the safety of operations. The airline lamented this measure, which affects the connectivity of the region and its passengers.
Since the beginning of its operations in 2017, Latam Airlines Peru has observed a constant deterioration in the infrastructure Airport Without comprehensive repairs, which has generated concern about air security in the area. Hence, the airline reiterated the importance of performing comprehensive repairs in the city’s infrastructure to restore air connectivity in the region.
“Its deplorable condition, a situation outside LATAMIt makes it impossible to guarantee a safe operation for passengers, “the airline said in a statement. The lack of adequate maintenance has led to this decision, which impacts the economic and tourist development of the region.
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Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
