How to block my credit or debit card if I lose it or steal it?

Lose a credit or debit card It can become a serious problem if you don’t act quickly. A loss or theft can lead to financial fraud, unauthorized purchases and economic losses. Therefore, it is crucial to know the procedures to block the card immediately.

The main ones Banks of Peruas BCPInterbank, BBVA and Banco de la Nación, offer different options to perform this procedure quickly and safely. Next, we explain the steps to follow according to the financial entity and what to do after blocking.

Steps to block a card against robberies or losses

The blocking of a debit or credit card can be done in various ways, either by calling the telephone exchange, through the mobile bank or by the bank website.

How to block a BCP card?

The Credit Bank of Peru (BCP) allows to block a card quickly through the following methods:

• Telephone. Call the BCP Customer Service Center to number (01) 311-9898, option 0, available 24 hours a day.
• From the BCP Mobile Bank application.
  1. Enter the application with user and password.
  2. Select the “Cards” option in the main menu.
  3. Identify the card that is desired to block.
  4. Press “Block card” and confirm the operation.

How to block an Interbank card?

If you are an interbank customer, you can block your credit or debit card in the following ways:

• By phone.
• Call 311-9000 if you are in Lima.
• Mark 0801-00802 if you are in provinces.
• Request the blockade and write down the reference code.
• From the interbank application.
  1. Access with the card number, DNI and web key.
  2. In the “More” menu, select “Block my card”.
  3. Choose the card to block it and confirm the operation.
  4. Receive a record with the details of the blockade.

How to block a BBVA card?

The BBVA clients They have two main options to block a card:

• From the BBVA application.
  1. Enter the application and select the affected card.
  2. Press “Block card” and accept the replacement if desired.
  3. Confirm the operation with the digital token.
• From the Internet bank.
  1. Access BBVA net with user and password.
  2. Go to “Configure your bank” and select “block your cards.”
  3. Choose the card to block and the reason.
  4. Confirm the operation with the digital token.

How to block a nation bank card?

If you are a client of the Bank of the Nation, you can block your card in the following ways:

• By phone.
• Call the free line 0800-10700.
• You can also communicate to the numbers (01) 440-5305 and (01) 442-4470, option 1.
• From the Banco de la Nación application.
  1. Enter the application and access the “Security” menu.
  2. Select “Card Block”.
  3. Choose the card that is desired to block and confirm the operation.
  4. Receive a block confirmation.

You can see: How to withdraw money from Yape? Learn to get your cash from the app in 2025

What to do after blocking a card?

After Block the cardit is important to follow some additional steps to avoid inconveniences and recover access to the account.

• Request a new card. Go to a bank branch with the ID to process the replacement. In some cases, the bank offers the home delivery option.
• Check recent movements. Verify if there were suspicious transactions before blocking. If fraud or scam is detected, report it immediately to the bank.
• Update information in linked services. If the card is used for automatic payments, such as subscriptions to digital platforms, update the data with the new card.

Security recommendations in case of robbery or fraud

Yes card was stolen And it is suspected that it has been used fraudulently, it is advisable to follow these additional steps to protect money:

• Submit a police complaint. Go to the nearest police station and inform theft with the date and lock code provided by the bank.
• Request a refund in case of fraud. If unauthorized purchases are detected, a formal claim in the financial entity is submitted. The bank will evaluate the case and may reimburse the lost money.
• Activate safety alerts. Most banks offer notifications for SMS or email to alert on account movements.
• Do not share confidential information. The pin, digital token or third -party security codes never reveals.

Why is it important to have a credit card?

The Credit cards They are one of the most used financial products worldwide. They allow users to make purchases without having cash, providing the deferred payment option. In addition, having a credit card contributes to the construction of a credit history, which is key to accessing other financial products, such as personal loans or mortgage loans. Below you will find other benefits:

• Financial activity record. Each use of the card is registered, which allows banks to evaluate payment behavior.
• Better access to credits. A good payment history helps to obtain lower interest rates in future loans.
• Financing opportunity. If used correctly, a credit card can help make important purchases without affecting immediate liquidity.