Interbank was sanctioned in the first instance for not providing an ideal service after affecting the available balances of its clients’ accounts.
Indecopi sanctioned Banco Interbank with a fine of 44.8 Tax Tax Units (UIT) equivalent to the sum of S/239.680 for the complaints filed by its customerswho on May 4, 2024 reported unusual activities in their bank accounts.
The agency’s consumer protection commission, in the first administrative instance, ordered Interbank prove that the balances of the accounts of more than 260,000 users were corrected and restored, after being affected by duplicate consumption, due to operational problems in their systems.
This measure was ordered after Interbank It was sanctioned for not guaranteeing an ideal service. As reported, their clients were affected in the available balances of their accounts due to operational problems in their systems. In addition, the entity did not provide timely, accessible and adequate information to consumers about said incident.
In this regard, Indecopi said that, in the absence of an ideal service, the bank defrauded the expectations of consumers to know and have the balances of their accounts correctly and without prolonged interruptions. By breaking with your duty of information, Interbank It did not grant the necessary security and tranquility to consumers regarding the incident that occurred.
Interbank: Order regulatory compliance program
The resolution also provides that Interbank Implement a regulatory compliance program, specifically when operational problems of their systems that may affect the balances of user accounts are verified. The aforementioned program must have a policy and procedures; with the involvement of managers; staff training, among other aspects.
The agency mentions that if Interbank does not agree with this pronouncement of the first instance, it can challenge the resolution to be reviewed by the Specialized Chamber in Indecopi consumer protection, which is the second and last administrative instance.
Source: Larepublica
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