The cancellation of the Shakira concert due to the artist’s health problems, scheduled for Sunday, February 16, caused concerns among the fans They had bought their ticket to attend the show. Although it was announced that the reprogramming It will be on November 15, thousands of followers consider the recent measure of the producer.
In general, consumers in Peru should know how their rights are affected when the cancellation of a concert and what measures can the corresponding authorities take to compensate for the damages caused. Next, we tell you more details.
What are the first measures that must be announced by the cancellation of the concert?
If it is announced that a particular concert will be canceled, the promoter company must communicate what will be the measures that will be taken to address the inconvenience as soon as possible, as noted by Juan ñahue, a lawyer specialized in administrative law, to the Republic. “The consumers They have the right to be informed clearly and timely about the reasons for such cancellation, “said the specialist.
In fact, on Monday, February 17, the National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI) urged Masterlive Peruthe producer in charge of the Shakira concert, to communicate the new scheduled date for the event.
Can you request a refund or compensation following the reprogramming of the Shakira concert?
Ñahue said that this case does not imply any financial compensation For fans who bought their ticket for Sunday 16, due to the circumstances that caused cancellation. “The cancellation of the event scheduled for Sunday, February 16 was due to a matter of health of the artist (severe abdominal pain) and not to a situation attributable to the organizer, “concluded the lawyer.
In turn, he indicated that Assistants They have the option to choose between participating in the new date or requesting a refund. In particular, the specialist stressed that it is important that those who bought the tickets retain the payment vouchers, because they serve as proof of any breach by the promoter company.
In case they opt for the return, Teletics He announced that ticket refunds will begin on February 19, 2025, starting at 09:00 am this refund procedure will be carried out in a totally way digitalthrough the Platform Self -Devolutions Portal.
On the other hand, there is no particular treatment for consumers who do not reside in Lima or who bought their ticket from abroad. “The organizer would not have a different treatment among consumers affected by the cancellation of the event, being that it must comply with what the current regulations provide in order to resolve the inconvenience,” said ñahue.
What could be the sanctions on the promoter of the Shakira concert?
Also, INDECOPI reported that it is evaluating the start of a sanctioning administrative procedure that could conclude with the imposition of a fine of up to 450 Tax tax units (ITU), equivalent to S/2,407,500 and corrective measures in favor of affected consumers.
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Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
