Cancellation or passage delay for bad weather: these are your rights as a passenger in Peru, according to Indecopi

Climate phenomena can affect the normal provision of services land transport and tourism in the country, generating delays or cancellations in passenger itineraries. Faced with these situations, the National Institute for the Defense of Competition and Intellectual Property Protection (INDECOPI) reminds of companies in the sector and their obligations and their rights, guaranteeing that the norms established in the Consumer Protection and Defense Code.

Companies that offer these services must provide clear, truthful and sufficient information about possible interruptions due to adverse climatic conditions.

Passenger’s rights to cancellation or passage delay for bad weather, according to Indecopi

According to INDECOPIin accordance with current regulations, passengers have the right to be informed in advance if their journey It can be affected by climatic factors. In case of cancellation or significant delay, the Transport companies They must offer the option to reprogram the trip at no additional cost, endorse the passage to another user on national routes or, if the consumer requests at least 24 hours of anticipation, reimburse the money paid.

It is also mandatory that companies have a mandatory traffic accident insurance (Soat) or a traffic accident certificate (Cat), thus providing greater security to users. These rights seek to ensure that passengers can make informed decisions and minimize inconveniences in their displacements.

Obligations of transport companies and travel agencies in emergency cases, according to Indecopi

The Terrestrial transport companies And travel agencies have the responsibility of warning customers about adverse weather conditions that may affect their travel plans. To do this, they must use official channels and accessible media.

In the case of Tourism servicesagencies must provide information on climatic conditions in destinations and recommend alternatives to avoid risks. In addition, they are obliged to ensure that the contracted tours and activities are safe for consumers.

How and where to submit a claim in Indecopi if your rights are violated as consumer

If a passenger considers that his rights have been violated, he can file a claim before INDECOPI through various channels. The entity makes the email of Indecopi available, the virtual platform Virtual claims and the telephone lines 224-7777 for Lima and 0800-4-4040 for provinces.

In addition, transport companies must have mechanisms of customer servicesuch as contact numbers, emails or online platforms, to receive and resolve complaints quickly and effectively. In case of non -compliance, INDECOPI can sanction responsible companies and ensure that consumers are compensated as established in the regulations.