Turbia water in the pipe?: Sunass explains the reasons behind the problem and provides 3 simple steps to solve it in February 2025

He Access to Safe Water It is essential for daily activities such as hygiene and food preparation without compromising health.

However, on some occasions, citizens have reported the arrival of murky water to their homes, which generates restlessness and discomfort. Given this situation, there are established procedures to guarantee an effective solution.

Turbia water in the tap?: Follow these 3 simple steps to solve it, according to Sunass

He Ministry of Healththrough the General Directorate of Environmental Health (Digesa)in coordination with the Regional Health Directorates (DIRESA), the Regional Health Management (GRS) and the Health Directorates (DISA), is the body responsible for supervising the quality of drinking water in distribution networks. In addition, the National Superintendence of Sanitation Services (Sunass) regulates and supervises the provision of water and sanitation services.

If a user receives water with turbidity, Sunass recommends following Three key steps to report and solve the problem:

• Contact the service provider (EPS): The causes of turbidity can be diverse, so it is essential to notify the company in charge of the supply to make the necessary verifications and provide a prompt solution.
• Inform the corresponding health authority: It is important to alert the DIRESA, GRS or DISA to take knowledge of the case and act according to their competence.
• Report the incident to SUNASS: The regulatory body will supervise the case and coordinate with the entities involved to manage an adequate solution.

In case of detecting normative breaches in the processes of drinking water treatment, Sunass may apply corrective measures to the responsible EPS. Likewise, these companies must activate a contingency plan and guarantee the supply of drinking water by tank trucks.

It should be noted that the presence of cloudy water In homes, it may also be due to the lack of maintenance and cleaning of the internal health facilities of the property, so it is recommended to carry out periodic inspections.

SUNASS enables attention line to help you

For any consultation or complaint, SUNASS has the care number 1899which can be called from anywhere in the country. In addition, citizens can report problems related to the drinking water service, aniegos, claims for undue billing and other inconveniences through their social networks on Facebook, X (Twitter), Instagram and Tiktok.

What is Sunass?

The National Superintendence of Sanitation Services (SUNASS) It is the regulatory body of sanitation services in Peru. Its main function is to supervise and regulate the companies providing drinking water and sewerage services nationwide, guaranteeing that the population receives an efficient, accessible and quality service.

SUNASS: Functions and responsibilities in the regulation of the water service

Sunass has several key responsibilities, including:

• Tariff Regulation: Set the rates of drinking water and sewerage services, ensuring that they are fair for users and for the providers.
• Supervision and control: It controls that companies comply with quality standards, coverage and sustainability of the service.
• User protection: It attends claims, provides guidance and resolves conflicts between users and service providers.
• Promotion of water sustainability: It promotes conservation programs of water sources and efficient water resource management.
• Promotion of citizen participation: Through mechanisms such as public audiences and user councils, it allows the population to participate in decision making on sanitation service.