Osiptel recalls a series of recommendations to users at the time of hiring a telecommunications service.
The Osiptel user attention and protection director, Tatiana Piccini Antón, recalled that all Users They can freely hire the fixed Internet service to your Operating companywhether individually or packaged.
“Users are not obliged to hire packaged services, such as Duos or trios. If your choice is to hire a single service, the company must accept it, ”said the representative of the regulatory entity.
He added that the company is empowered by a credit evaluation in case they consider it pertinent. As advice to users, he stressed that before hiring the fixed Internet service, they must know the service rate (how much they will pay), the deadline and the cost of installation.
Wireless fixed Internet service does not require installation. If the company does not comply with the activation of the service, although the subscriber fulfilled its obligations assumed in the contract, the latter has the right to submit a claim Before the company.
Osiptel: Recommendations before hiring Internet service
Users should also consider the equipment cost (Modem or Routerrepeater, or others) and if the billing will be given by the service consumed or with advanced payment.
In addition, technical facilities must be consulted (if the modem or optical fiber wiring arrives at the exact location of the user), the service coverage in the geographical area where it will be used, as well as the technology and the decrease speed (speed with which data is received from the Internet) and upload (speed with which information to the Internet can be sent from a device).
Another point to consider are the characteristics of the promotion and the benefits offered. “Users must ensure that the promotion or offer is in force on the operating company website,” said the official.
Finally, you have to inform about the contract term which can be: a forced deadline (maximum six months and the contract is only in writing) or undetermined term.
Source: Larepublica
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