Many times, Yape can be a slow or poorly functional application, so we may have encountered the problem that a Yapeo does not reach its recipient.
Yape is by far the most popular digital wallet in Peru. The BCP application It has millions of users across the country and, every day, many transfers are made through it. However, the application has a bad reputation for having many flaws, including that the users Yapeos do not reach the recipient.
Frequently, Yape suffers from falls or speed issues. This can cause things to go awry when transferring money to someone.
What should I do if the Yapeo I made did not arrive?
If you have sent money from your Yape to another user, but that person claims they have not received it, follow these steps depending on your type of Yape.
If you have Yape with BCP or another bank
- Check your BCP Mobile Banking, or your bank’s app or website, to see if the transaction appears in your account transactions.
- If it appears, ask the person to review their bank account transactions.
- If it doesn’t appear, the money hasn’t left your account.
If you have Yape with DNI (without card)
- Check if your balance Yape decreased by the amount sent:
- If so, ask the person to review their bank account activity.
- If there were no changes, the money has not left your account.
Yape customer service: who should I contact if I have a problem with the application?
If you have any problems with Yapecontact the WhatsApp number +51 939 339 299 or CLICK HERE.
Can a wrong transfer be cancelled in Yape?
If you have mistakenly sent money to the wrong person or entered the wrong amount through YapeUnfortunately, the platform does not allow you to undo or reverse the transaction. In these cases, the only option is to contact the recipient of the money directly and ask them to return it to you. To manage this process, follow these steps:
- Open the application Yape and head to the main menu.
- Choose the “Charge” option.
- Find the contact you sent money to by mistake.
- Please specify the amount and reason for the refund request.
- Send the collection request.
How to delete Yape history?
In accordance with the terms and conditions of Yapeusers should be aware that it is not possible to delete the transaction history in the application. This policy is implemented to ensure that all transactions made through Yape are recorded for security and transparency reasons.
It is crucial for users to understand this regulation in order to maintain the integrity and reliability of transactions on the platform. It is worth mentioning that the history of Yape It is automatically removed from the registry after 90 days from the date of the transaction.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
