The sanction against the company of Spanish origin was initially 246.40 UIT, however, the entity decided to reduce the initial amount.
He Supervisory Body for Private Investments in Telecommunications (Osiptel) decided to declare the appeal filed by the company Telefónica del Perú founded ‘in part’. This decision results in the company that operates under the Movistar brand paying, on average, S/ 772,500 of more than S/ 1 million soles with which it was initially fined.
This measure was published this Thursday the 20th in the official gazette A Peruvian manwhere it was decided to reduce the financial penalty imposed by the Administrative Tribunal for the Resolution of User Claims (TRASU).
Telefónica: they reduce the fine from 246.40 UTI to 150 UIT
Resolution No. 00155-CD/OSIPTEL indicates that in order not to affect the right of the telephone company, it is decided to reduce the fine imposed from 246.40 UIT to 150 UIT (the latter is the maximum limit of serious fractions).
Why did Osiptel fine Telefónica?
The initial sanction imposed by Osiptel to Telephone dates back to April 24, 2024, when the Administrative Tribunal for Settlement of User Claims (TRASU) imposed a fine on Telefónica del Perú for failure to comply with 451 resolutions issued in claims procedures during the period from July to December 2022. It is important to highlight that this measure was taken due to the company’s failure to resolve in a timely and adequate manner. the complaints submitted by users in said period.
Telefónica presented its defense in a generic manner
Given the sanction imposed by the TRASU, the company of Spanish origin failed to specify in detail the cases of complaints from clients affiliated with them. Therefore, he was described as having limited himself to generically disagreeing, “having limited himself to generically disagreeing with the assessment made.”
Osiptel announced that it will block unregistered cell phones from July 22
The entity announced that it will block cell phones starting July 22, 2024This was reported by the director of user care and protection of Osiptel, Tatiana Piccini, who also emphasized that this measure will involve both importers and sellers of the devices. She therefore urged citizens who are receiving text messages announcing that their devices will be blocked to approach the places of purchase to make the proper claim.
Source: Larepublica
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