Did your cell phone get stolen with your Yape account open? This you must do immediately

He heist cell phones has become a recurring problem in many cities in the country. When this happens, concerns about the security of bank accounts and payment applications increase. Yape, one of the most used applications in Peru to carry out transactions, is not exempt from this risk. In the event that the cell phone with which you manage your Yape account is stolen, it is essential to take measures quickly to protect your funds and prevent possible frauds.

The loss of a phone not only involves the loss of the device itself, but also the exposure of personal and financial data that can be exploited by criminals. criminals. It is crucial to know what measures to take immediately after a robbery. Below, we offer you a detailed guide on the steps to follow to secure your Yape account and keep your finances protected.

This is what you should do if your cell phone is stolen with your Yape account

1. Block your debit and credit cards: It first What you should do is contact your bank to block all cards linked to your account. This will prevent thieves from being able to carry out transactions with your funds. In the case of Banco de Crédito del Perú (BCP), you can do so by calling the customer service number or through the bank’s application.
2. Block your Yape account: Enter the official Yape website to deactivate access from the stolen device. To do this, follow the instructions to block the account, which will prevent anyone who has the cell phone from using the application to make transactions.
3. Contact your telephone operator: It is essential that you inform your mobile service provider about the theft so that they can block the line and equipment. This will prevent criminals from continuing to use your cell phone and access your data.
4. Report the theft: Go to the nearest police station to file the corresponding report. This is not only important for legal issues, but it can also help you in case you need to file a claim with your bank or insurance company.

Yape: follow these security tips to take care of your account

To minimize risks and maintain your account Yape safe, it is essential to adopt certain preventive measures:

1. Use strong passwords: Make sure your password is strong, combining letters, numbers and special characters. Avoid using easily deduced information such as dates of birth or common names.
2. Activate two-step verification: This additional layer of security requires you to enter a code sent to your cell phone each time you try to access the account from a new device. This makes it difficult for criminals to access your account even if they have your password.
3. Regularly monitor your transactions: Frequently review the movement history in your Yape account to detect any suspicious activity. If there is any irregularity, contact Yape support immediately.
4. Keep your software up to date: Make sure that both your cell phone’s operating system and the Yape application are always updated. Updates typically include security improvements that protect against new threats.

Yape: these are your communication channels

If you need help or have any questions about your account Yapeyou can get in touch through several communication channels:

1. WhatsApp: The query number is 939 339 299. You can send a message to receive direct assistance.
2. Official Web site: Visit the FAQ section on the Yape page. There you will find answers to the most frequently asked questions and detailed guides on using the application.
3. Social networks: Yape also offers support through its profiles on social networks such as Facebook and Twitter. Follow them to stay up to date with the latest news and updates.
4. Email: If you prefer a more formal contact, you can send an email to the Yape support address. Include all the details of your query to receive a faster and more accurate response.