There were a series of delays at the Jorge Chávez Airport, which has generated insecurity among passengers, who did not know what to do when their flight was affected. According to the Association of International Air Transport Companies (AETAI), the delay of Approximately 120 flights and 6,000 passengers were affected.
Although this problem is not that frequent, in case it happens to you, check what Indecopi points out about what you should do so that you are not caught by surprise.
What to do if my flight is delayed?
According to Indecopi, when a flight suffers delays attributable to the airline, it must inform you of the causes and the measures it will take to resolve the problem. Depending on the waiting time, you are entitled to different compensations:
- More than 2 hours and less than 4: a snack and the possibility of making a phone call.
- More than 4 hours and less than 6: In addition to the snack and the call, you must be provided with food appropriate to the time of day (breakfast, lunch or dinner).
- More than 6 hours: You are entitled to all of the above, plus accommodation and transportation if you need to spend the night, as well as a minimum compensation equivalent to 25% of the value of the unfulfilled journey.
What to do if my flight is suspended?
If your flight is canceled, the airline has the obligation to offer you a substitute flight on the same day or refund the net value of the ticket. If this measure is not met, lodging, food and transportation expenses must be covered. In cases of overbooking of tickets, the company must ensure your trip on the next available flight or facilitate arrangements for another boarding. If an agreement is not reached, you are entitled to the compensation already mentioned.
In situations where the airline refuses to offer adequate compensation or fails to comply with its obligations, it may face an administrative sanctioning process, with fines that can reach up to 450 UIT, equivalent to more than 2 million soles. It is important to remember that between January 2022 and May of that year, Indecopi imposed 712 sanctions and 1,079 UIT in fines on various airlines.
How can I contact Indecopi to report a problem with my flight?
If you are faced with a delay or cancellation of your flight and need to report a problem or file a claim, you can contact Indecopi in the following ways:
- In person: Go to the Indecopi office closest to your location. You can find the address of the regional offices on their official website.
- Online: Enter the Indecopi Citizen Service platform (https://enlinea.indecopi.gob.pe/atencion-ciudadano/) and follow the instructions to submit your claim digitally.
- Via telephone: Call Indecopi’s citizen service at number 224-7777 in Lima or 0800-4-4040 for provinces, where you can receive guidance and assistance for your case.
- Email: Send a message detailing your situation to the attention emailn-al-ciudadano@indecopi.gob.pe.
It is important that, when contacting Indecopi, you have at hand all the relevant information and documentation about your flight, such as the reservation number, the airline, details of the delay or cancellation and any previous communication you have had with the airline. . This will facilitate the process of caring for and monitoring your case.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
