The Pension Normalization Office (ONP) reached a historical record by granting 78,081 definitive pension resolutions during 2023, reported the head of the entity, Victorhugo Montoya.. While to pay last year’s pensions, a budget of S/7,170 million was allocated.
During the year of the pandemic, 42,648 pensions were delivered; the following year, 52,412 and in 2022, 68,973.
In addition, between April and December 2023, the ONP resolved a total of 173,190 pension and administrative requests for the years 2021, 2022 and 2023. To achieve this goal, Improvements were implemented in the processes for handling pension requests, accreditation and qualification of files; In addition, the notification process was streamlined, sending a total of 232,520 responses to policyholders.
“The ONP begins 2024 on the day, with the commitment to continue responding to the requests submitted by the insured within the 30 business days established by law,” Montoya said.
At the end of March 2023, the ONP It had accumulated 45,850 requests waiting for a response. This delay was due to the temporary closure of in-person care during the health emergency; the facilities granted by the Unified Regulation, such as the pension loan and the sworn statement to prove contributions; and the demand for proportional pensions that allowed members who contributed between 10 and less than 20 years to achieve pension rights.
The lack of response had generated an increase in complaints. The institutional strategy implemented in 2023 managed to resolve 33,402.
Pension debts
Just as the ONP caught up with the issuance of resolutions, It has also disbursed S/7 million 622,753 to pay 464 beneficiaries. Montoya specified that in this way “the payment of pension debts, which date back many years, has begun, in order to comply with the court rulings that were pending.”
Hours of attention extended
By 2024, the ONP seeks to increase automated services to encourage members and pensioners to complete their procedures more quickly. To do this, it will relaunch the virtual key, which makes it easier to use, in order to access the various services offered by the ONP.
The ONP telephone exchange listens to you (01) 634 2222, which offers four services automatically, will expand its opening hours, in the first quarter of this year it will be served from 6:00 am to 9:00 pm For 15 hours, the status of their pension application, the report of their contributions, changing their virtual password, and knowing the bank and date of payment of their pension will be available to policyholders.
Another improvement that will be available in the first semester is the Insured Person’s File, a digital tool that will consolidate the personal and pension information of all insured people, as a history of any pension regime or insurance run by the ONP.
Finally, the institution has been receiving technical assistance from the Inter-American Development Bank (IDB) to implement a technological platform that centralizes information and provides 100% digital services. This platform will begin to be built in the coming months.
Source: Larepublica
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