If I receive an amount less than what I requested at the ATM or bills in poor condition, what can I do?

When a person withdraws money from an ATM and realizes that they have received a bill in poor condition or an amount less than the requested amount, this unpleasant surprise leads them to think that they have lost the economic resource that they worked hard to obtain. However, there are ways to solve this problem.

In the following note from La República, we leave you some recommendations that the Superintendence of Banking, Insurance and AFP (SBS) provides to its users to recover the money and compensate for this situation from which we are not free when we use these devices to carry out our operations. financial. Pay attention!

What can I do if the cashier gives me a torn or damaged bill?

If you withdrew money from an ATM and received a bill in poor condition or the requested amount was not delivered, the SBS recommends following these steps:

• Save the receipt: Try to keep the voucher that comes out of the ATM, since it is evidence of the transaction that you may need to make a subsequent claim.
• Take note: Write down all the details such as the location of the ATM, date and time of operation. If it is a counterfeit bill, make a copy of it.
• Report what happened to the financial institution: Request the change of the note immediately and submit a claim to the bank if necessary, attaching the evidence.

Remember that, subsequently, the bank where this unpleasant situation occurred will proceed with a cash count corresponding to the date of the transaction. Then, they will request proof to evaluate what happened and will use the video camera records to rule out any possible fraud.

What should I do if I receive an amount less than the one I requested at the ATM?

If an ATM gave you a smaller amount of money than you requested, you should know that you can file a claim with the bank where the incident occurred, as long as you keep the voucher for the transaction you made.

In this case, the procedure to be executed by the banking entity will be to review the cash balance related to the transaction date and the currency requested to purchase if there was a surplus. In addition, the bank will be obliged to verify the date and time of the operation, the amount requested for withdrawal, the card used and the entry of the secret key.

BCRP: can I exchange torn bills?

According to the Central Reserve Bank of Peru (BCRP), banknotes that have tears, stains, writings or patches can be exchanged in all entities of the financial system, as long as these requirements are met:

• If the ticket is torn, the person who exchanges it must possess more than half of it.
• The ticket subject to exchange must have the watermark that corresponds to its denomination.
• Have at least one series and one of its two complete numberings.
• The ticket must be authentic on both the front and back.
• Remember that the numbering of the bills changes color and this particularity is essential for the change.
• If the banknotes are old, keep in mind that the security thread is located in the central part, while those issued from 2021 onwards are located on the left side.

BCRP: what are the steps to identify counterfeit bills?

If you want to check the authenticity of the banknotes, follow these steps recommended by the Central Reserve Bank of Peru:

1. Touch: Feel the texture of the paper, stretch it to test its resistance and perceive the raised impressions.
2. Look: Place your ticket towards a light source and in the area free of prints you will see the reproduction of the character in multiple shades. We are referring to the watermark that has a multitonal and three-dimensional appearance, characteristics that fakes do not have.
3. Turn: There are security elements that require turning the bill slightly or modifying its viewing angle to be properly appreciated.