As a person develops throughout their life, they seek to live with the greatest possible comfort. Some are very necessary, such as water, electricity, and of course: telecommunications. This last option becomes increasingly useful, due to work, studies, formalities, among other alternatives. However, to acquire these services, whether internet or telephone, a person must appear as the owner before the company provider
However, when this person loses his life for some reason, his relatives are not only in charge of giving him a decent burial, but they must also take care of the various situations that this person leaves pending and one of them is the ownership of the services that are in your name. If this is your case or you want to know what can be done in this situation, below we explain the procedure.
What should be done if the owner of a telecommunications service dies?
In case the person whose name appears as the owner of the Internet servicefixed or mobile telephony or pay television lose their life, the family must contact their operating company and request the change of ownership, to do so, they must meet certain requirements, such as presenting their identity document and the death certificate of the owner, and certify the identity and/or link of the assignee.
“The debtors of the service owner have the right to request a change of ownership and the operating companies have the obligation to respond to this request. “These have ten business days to respond to the request, counted from the date of submission of the request,” details Tatiana Piccini Antondirector of Osiptel User Care and Protection, on the entity’s portal.
Likewise, in the event that the deceased person does not have children or a spouse, any other person residing in the address where the deceased service is functioning and has the approval of the other successors, it will be able to carry out the procedure.
Along the same lines, the entity points out that it is up to each company to charge for said procedure. Additionally, once the process is completed, it must be guaranteed that the service is carried out normally by making the corresponding change in the Subscriber Registration. Once the change of ownership has been made, the person will have the option to continue with the service, cancel it or any other action they deem appropriate.
What happens if the entity does not accept the request?
If the procedure does not proceed, the consumer can file a claim alleging that the company refuses to register said request. This procedure must be resolved in a maximum of 20 business days and must comply with notifying the applicant in a period that does not exceed 5 additional business days.
Contact channels: Osiptel
- 1844 Fonoayuda
- users@osiptel.gob.pe
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
