Travel for the August 30 holiday: what are your rights in the event of setbacks on your flights?

He August 30th next the holiday is celebrated in honor of the Saint Rose of Lima’s day. On this occasion, it is common for many people to take the opportunity to escape the routine and embark on a trip.

In the context of this commemoration, Ximena Samameassociate of the Regulatory area in the law firm Miguel Mur & LawyersExplain what are your rights in case you experience any complications with your flight during your travels.

What are your rights?

1. If your flight has a delay greater than two hours and less than four hoursyouYou will be entitled to a snack and a free phone call not to exceed three minutes.

• The lawyer from the Miguel Mur & Abogados firm indicates that, In the event that your flight is delayed by more than four hours and less than six hours, you will have the right to a snack; a free phone call not to exceed three minutes; and food, which could be breakfast, lunch or dinner, as appropriate.

• If the flight has a delay of more than six hours, Samamé indicates that you will have the right to: (i) a snack; (ii) a free phone call not to exceed three minutes; (iii) food that could be a breakfast or lunch or dinner, as appropriate; (iv) an additional compensation equivalent to the sum of 25% of the value of the missed path; (v) lodging (if necessary), (vi) travel expenses.

• If the airline made the itinerary changeyou have the right to: (i) accept the schedule change or (ii) make the change according to the itinerary that suits your needs; or (iii) request reimbursement of the cancelled. “It is important that you can review the terms and conditions of the air ticket you purchase,” suggests the specialist.

Finally, Samané mentions that if the airline does not grant you the aforementioned facilities, you can request the complaints book. Likewise, you can resort to the Citizen Attention Service, which Indecopi makes available to present any claim.