Interbank was penalized with a fine of S/574,200 (11.6 UIT) for not having informed a client about the modification of her contract and the change in her type of account, in accordance with resolution No. 1827-2023/CC1 of the indecopi to which The Republic agreed.
On May 3, 2019, the affected user opened an account “Ahorro Empresario Soles”, which allowed her four monthly “interplaza” deposits at the teller window without any charge and had an Annual Effective Interest Rate (TEA) of 0.5%. . However, from January 1, 2022, Interbank modified unilaterally, and without notifying youthe type of account to one of “Simple Soles Savings”which charged a lower interest rate and had a commission for deposits of S/30 for each operation.
Upon learning of these facts, on February 14, 2022, the owner proceeded to file a complaint in the bank’s Virtual Claims Book for the lack of communication regarding the change in the conditions of her account, for which she demanded that the payment not be made. commissions for deposits in your account, to proceed to the return of the S/120 that he paid as a commission from January to April 2022 and that the payment of the passive interest rate of 0.5% is fulfilled. In addition, it requested the reimbursement of the respective amount of the costs involved in the process of imposing the complaint.
Indecopi agreed with the user by confirming that the company did not communicate the change of the terms correctly.
Source: Larepublica
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