Users can migrate from plan or carry before rate hike

In recent weeks some Movistar users received text messages informing them of a rate hike. In this regard, the operator confirmed that the increase will be given to postpaid customers with mobile plans of more than S / 65 per month.

“Due to the inflationary variation and the increase in maintenance costs in our telecommunications networks, at Movistar we have made an increase in the rates of some mobile plans,” the company informed La República.

He also specified that this increase applies to less than 17% of all customers with postpaid services, who were informed via messages about the rate change.

Along these lines, Osiptel recalled that operators are obliged to notify their users about changes in mobile rates at least 10 business days in advance, using a mechanism that allows for the record that each of them received the information. This can be via email, SMS, letter or on receipt.

User Options

Faced with these rate hikes, what options do customers have? The president of Aspec, Crisólogo Cáceres, emphasized that if after the 10-day period the user does not notify of their disagreement, the announced increase will be applied.

However, if the user communicates that he does not agree, he has the option to migrate to another rate plan, which may be lower than the current one. You can also request portability from another operator that offers you better prices and benefits. This information can be found on the Osiptel web platform checatuplan.pe.

“The operating companies cannot hinder requests to migrate to plans with lower prices, portings to other operators, temporary suspensions or cancellations of the service if users do not agree with the increases reported,” emphasized Osiptel. ❖

The key

Response to changes. The response on the origin of a tariff plan migration request is immediate, except for some particular evaluation, whose maximum term is 3 business days. While portability runs in 24 hours.