From 2018 to August 2022, Indecopi has imposed 2,482 sanctions, including reprimands and fines to 55 companies in the sector of air Transport. 84.8% of violations are related to inappropriateness, such as failure to service, refund, trip cancellation, late departure, or overcharges.
The majority of sanctions are found in Lima (1,973), in second place is Cusco (135), followed by Arequipa (61) and Piura (57). In this way, the capital concentrated 79.5% of the sanctions and 79.7% of the UIT.
The lack of attention to claims, quality of care service and delay in claims ranks second among the most infringing events. Thirdly, there is the breach of the obligation to inform, providing erroneous information and lack of attention when requesting information.
The companies They have accumulated, from 2018 to 2022, 6,159 UIT in fines, which exceeds S/ 28 million.
Air transport is widely used by Peruvians and from January to July 2022, 6,583,732 passengers have been registered on domestic flights, according to the General Directorate of Civil Aeronautics of the Ministry of Transport and Communications.
While from 2020 to 2022, of the 19.6 million passengers identified, Latam Airlines Peru (66%) is the company that has mobilized the most of them, followed by Sky Airline Peru (17%), Star Peru (7%) , Viva Airlines Peru (6%) and others (4%).