Supermaxi, Pharmacy’s and BMI Ecuador, respectively, were rated as the brands that offer the best customer experience in Ecuador, according to the PXI Praxis Xperience Index, a study produced by the Ecuadorian company Expand, the exclusive agent of Praxis de Chile. for the magazine View, for the special user experience of its June issue.

Three companies lead top national, and in the category that was evaluated supermarkets, pharmacies and health insurance. Supermaxi is one of the brands of Favorite Corporation; Pharmacy’s belongs to the Difare group; while BMI is multinational, it has been in Ecuador for 26 years.

These are the 20 companies that sold the most in 2022 in Ecuador

For Pharmacy’s manager, Andrés Murillo, customer service is all the actions and efforts aimed at creating an excellent experience for consumers in a dynamic and proactive way, which is why they have been working continuously for more than 20 years to provide the best benefits and new shopping opportunities.

Murillo states that over-the-counter pharmacies have migrated to self-service pharmacies, and the brand he represents has that alternative, adding that they currently have 128 stores nationwide.

The study evaluated 63 companies, 20 of which were positioned as the best in 13 economic sectors, according to 19,194 surveys conducted across the country.

Adult men and women from Quito, Guayaquil and Cuenza answered the survey, in the period from December 2022 to March 2023, under three variables: efficiency, ease and emotion.

According to Ecuador’s Praxis Xperience Index average of 68, the sectors that stand out the most in customer experience are: pharmacies, direct sales cosmetics, supermarkets, health insurance, gas stations and fashion stores. These are above average, ranging from 73 to 78.

Mining companies among the companies with the highest net profit in 2022, the sector looks at the results with optimism, although there are also complaints

The sectors that were close to the average are: fast food and household appliance stores, 67 and 66, respectively, while the following are below the average: mobile telephony, banking, drinking water, internet and electricity, between 59 and 53.

Technology and entertainment company Xtrim stands out in the Internet category, and this recognition for marketing manager, María del Carmen Buenaventura, focuses on providing an “enjoyable experience” to its customers. “Not only do we give our users many megabytes of speed and top-of-the-line equipment, we also offer them a world of opportunities, empowering them to develop, educate and sustain themselves financially through our 100% fiber optic internet,” says Buenaventura. .

Here are 20 companies that stood out in different categories:

Drinking water:

Banks:

Petrol stations:

Internet:

Health insurance:

Mobile telephony:

Device warehouses:

Fast food:

Pharmacy:

Direct sales of beauty:

Supermarkets:

Fashion stores: