Juan Luis Guerra concert: Indecopi orders Teleticket to withhold funds from the organizing company

The Indecopi Consumer Protection Commission ordered teleticket immediately withhold the funds of the organizing company of the concerts of Juan Luis Guerra in Peru, in order to return the disbursement of all the tickets to affected fans at events scheduled for November 22 and 23, 2022.

Fined for service delays of requests

The entity issued this new measure against the company called Fan & Music Entertainmentwith the aim of defending the collective interest of the consumers harmed.

Besides, imposed an additional fine of 3 UIT (S/14,850) because, until April of this year, only accredited the attention of 2,790 requests return of ticketsout of a total of 8,407, which represents only 34.8%.

Funds will be used to return tickets

teleticket You must report the total amount you withheld to the company and, within a maximum period of 10 days, you will have to allocate said funds to the payment of the requests for the return of the tickets to the fans affected by the concert of the Dominican singer.

This decision varies again the precautionary measure that the commission issued against the company in March 2023 and that ordered the attention of all requests.

By then, the company received 10,093 orders for ticket return, but it only dealt with 1,415, lacking to prove the effective attention of more than 85% of the requests, for which it was sanctioned with 3 UIT, equivalent to S/14,850.