In accordance with Law No. 31761, the incorporation into Legislative Decree 702 of Article 78-A is provided, which states that telecommunications companies must return payments made during the interruption in public service if the cause is the responsibility of the same operator. In addition, Users must also be compensated for the period of time that the services were not available.
“When there is an interruption in the public telecommunications service due to a cause attributable to the operating company, it returns to the subscriber the payment made corresponding to the interrupted period and, in addition, compensates him for the time in which he did not have the service. The compensation is not compensatory in nature”, can be read in the regulations published this Sunday, June 4.
It is also provided that the incorporation of the measure will take place within a period of sixty calendar days, time in which the Supervisory Agency for Private Investment in Telecommunications (Osiptel) will issue the required directives. “The lack of adequacy of said regulations does not limit the application of this law,” the regulations specify.
Likewise, the modification of the Telecommunications Law, approved by Supreme Decree 013-93-TC, with this new indication will have a period of 45 calendar days from its entry into force.
The norm has the signature of the President of the Republic, Dina Boluarte and the head of the Council of Ministers, Alberto Otárola.
Source: Larepublica
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