For more than 9 hours, Banco Pichincha clients have been reporting problems using their mobile application.
Through social networks, users asked the financial institution for an explanation of how long the sentencing will take, but the estimated time was not specified.
Gentlemen, I am trying to enter the platform but it does not work, until when will it be like this, train the clients urgently, we need to make transactions, thank you, wrote the user around 3:00 am
The bank replied that it is trying to solve the malfunction that caused interruptions in its system as soon as possible.
lords of the @superbancosECI’m asking you:
Until when @BancoPichincha Still causing problems for users and not getting sanctioned? pic.twitter.com/stnMzpxLPn– Andres Mendoza R (@andresmendozaec) May 2, 2023
Because @bancopichincha Not posting a problem with your service? at least now they directly respond to one of the total number of customers who have problems, long ago they didn’t even do that… not to mention the silence and abandonment of functions @superbancosEC @DEFENSORIAEC https://t.co/GPThBdC6bx
— Alfredo Velazco (@alfredovelazco) May 2, 2023
Around 17:00 it was reported that inquiries and transactions can be made at ATMs and Mi Vecin. Around 7:00 p.m., the entity announced that web banking can be used for its transactions.
The clients requested the intervention of the Directorate of Banks.
Is it just me? Or mobile banking again #Pichincha Does not work… @BancoPichincha pic.twitter.com/iq3WaUvxZf
—Arahi (@Dluarahi) May 2, 2023
Banco Pichincha until when?
🤔 All day without the possibility of transfer 😡 pic.twitter.com/JSQx95uxwz– Melyna Escobar (@melyna_ec) May 3, 2023
Source: Eluniverso
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