we usually use ATMs constantly to withdraw money from our bank accounts. But it also happens that sometimes we can have difficulties when making these transactions. Have you ever thought what would happen if he ATM Does it give you an amount less than what you requested? For this reason, and so that you are prepared and know what to do, in this note we show you what actions to take if it happens to you, who you should call and how to complain to a bank. Pay attention to know how to deal with this problem!
What should I do if the ATM gives me an amount less than what I requested?
If a ATM has given you an amount of less value than the one you requested, you should know that you have the right to file a claim with a bank. Remember to save the voucher of the transaction you made.
The banking entity You must put your security protocol into practice, in order to verify, through a cash register, if there was a surplus of banknotes. Added to this, the bank It will check the date and time you carried out the operation, the amount requested for the withdrawal, the card used and the entry of the secret code. This way you can confirm the event.
Do banks change broken banknotes?
according to Central Reserve Bank of Peru (BCRP)this type of damaged bills can be exchanged in all entities of the financial system, including banks such as Interbank, BCP, BBVA, Scotiabank and the National bank. These must necessarily have the watermark, ink that changes color and the security thread. Likewise, municipal and rural savings banks and financial companies are also authorized to carry out these exchanges.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
