Up to how many expired electricity bills can you accumulate before your service is cut off?

The payment of electrical energy is one of the fixed costs that more users reserve each time they receive their monthly remuneration. However, an adverse situation, due to debt or complications of health, may cause a delay in payment for this basic service. In this note, find out how many electricity bills you can accumulate before the company cuts your service and if there is prior notice on the date of the cut.

As indicated by Enel to The Republic, the cut of the service can be made from the expiration of the second receiptthat is, if you are behind in the payment for two months. The same answer states the company southern light in his web page.

Do you notify the customer that the service will be cut off?

According to the current provision of article 90 of the Electricity Concessions Law, The company can cut the service without prior notice to the user each time the user has pending billing for two or more months.

In what other cases can your service be cut off without prior notice?

• When electricity is consumed without the prior authorization of the company or when the supply conditions are violated.
• When it gets on danger to people’s safety or of the properties due to the failure of the facilities involved, as long as they are under the administration of the company or are internal facilities owned by the user.

Why am I charged for consumption if the service was cut off the previous month?

According to southern light, the charge corresponds to the consumption between the date of the last reading and the cut-off date. For example, if your meter reading was made on February 5 and the cutoff was made on the 12th of the same month, there are seven days of consumption left to be billed. Plus, additional charges are billed regardless of monthly usage of energy. These are the following:

• Fixed charge
• Maintenance and replacement fee
• aliquot of Street lighting
• Power (for NON BT5 customers)

If I owe a month of electricity, can I pay online?

In it indicates that payment is possible at any time through the app or web, given the interconnection of their systems. One of the frequent questions that users ask is whether they can reconnect their service once the debt is paid off. The company indicates that it is possible to achieve a reconnection if you have two or more expired bills.

How to correctly read your Electricity receipt?

When one reads the electricity bill, many times is fixed directly in the total amount to be paid and ignores the other data that, however tiny they may seem, turn out to be important. You should know that in this document, in addition to the amount to be paid, it indicates the amount of electricity that you have consumed during the month. This will allow you to know how to exercise your right to claim when you consider that the information is wrong.

Next, we show you the basic concepts of the electricity bill that will help you verify your service in detail:

• Client number: It is the code that identifies each user and is used to carry out any procedure or query.
• Historical KWH consumption: is the evolution of your consumption in the last 12 months.
• Consumption detail: It is the information of your consumption of the current month and the previous one.
• Total payable and due date: amount corresponding to the total amounts, which includes the previous debt. If you have two months pending payment, you will see the cut-off date of your service.
• Details of amounts: You will see the description of the amounts that make up the total to pay.
• FISE: If you are a beneficiary of this program, you will find a discount to buy your gas cylinder.