Indecopi provides recommendations to consumers so that they avoid having bad experiences when buying products for Valentine’s Day.
This February 14th is Valentine’s Day or Valentine’s Day, and many people already prepare their best presents in advance through online purchases to captivate that loved one. However, during these dates, they also tend to take advantage of the cybercriminalswho manage to convert this romantic event into a real nightmare. Given this, Indecopi provides specific recommendations to the consumers in order to avoid bad experiences when buying a product or service.
In a recent report, the entity informed which are the sectors in which the most complaints have been filed at this time. These are trade (82), transport (48) and tourism (8). For example, in the commerce sector there were problems related to concerts or events, delivery and payment of products, as well as the existence of restrictive policies in nightclubs (bar, dinner, etc.).
As for the transport sector, complaints related to the suitability of the contracted services, collections, sending and receiving parcels, rescheduled or canceled trips without consent, among others, were reported. Finally, in the sector tourismproblems arose in the reserves of lodgingtravel packages and tours.
Recommendations to avoid scams in online purchases
- Always choose formal providers. Check the experience of other users on social networks and check if they have been previously penalized by the indecopi through the portal Look Who You Buy (https://enlinea.indecopi.gob.pe/miraaquienlecompras/#/inicio).
- Verify that the website is secure. In the URL bar should appear “https” and a padlock.
- When making transactions that require entering passwords, avoid doing so from shared computers. In this way, you will protect your personal data and your card information.
- Remember that every provider of products and services must comply with what it offers.
- If the provider suspends its services (concert, tourist service, dinner, trip, among others), changes the contracted conditions or fails to comply with what is offered, You have the right to a reprogramming or a refund of what you paid.
- It is important that you keep your proof of payment or any document issued by the establishment, as these will serve as support in the event that you must file a complaint, claim or complaint.
This Tuesday, February 14, Valentine’s Day is celebrated and the sector with the most complaints is commerce. Photo: EFE
Where to file a complaint?
indecopi makes its service channels available to citizens in case they wish to make inquiries or file claims and complaints:
- Free service Virtual Claim: https://enlinea.indecopi.gob.pe/reclamavirtual/
- Telephone lines: 224 7777 (Lima) and 0 800 4 4040 (regions)
- Email: sacreclamo@indecopi.gob.pe.
Source: Larepublica
Alia is a professional author and journalist, working at 247 news agency. She writes on various topics from economy news to general interest pieces, providing readers with relevant and informative content. With years of experience, she brings a unique perspective and in-depth analysis to her work.
